Frequently Asked Questions

About “onsen” hot springs

A. Same day reservations. Inquire upon checking in. Exclusive use of open air baths run from 3 to 11 p.m.
A. No, it is’t. The use of our hot springs bath is only for guests staying at our hotel.

About dining

A. Hearth dining and “kaiseki” multi-course dining come as a set with every lodging plan.
A. At the “Heike Kakure-kan” restaurant.
A. Yes. Priority is however given to large groups, guests booking rooms with private open-air baths, long-term stay guests, and guests with small children. The rooms may not be available during national holidays, days prior to holidays and peak traveling seasons.

About Access

A. There is snowfall between mid-November and late March, so we advise equipping cars with studded tires or chains when visiting during those months. Parking is free of charge.

About service

A. Children’s yukatas are provided for guests paying child lodging rates (70% of adult rates). Visitors paying only for use of the facilities are charged separately for food, towels/sheets and “yukata” summer kimonos.
A. Check-in time is 3 p.m. Check-out time is 10 a.m.
A. Wireless Internet connectivity is available in the lobby and most guest rooms. (Please be aware that reception may be poor in certain areas.)

About settlement

A. We accept payment by VISA, American Express, Mastercard, UC, DC, NICOS, UFJ, Saison, Diner’s Club and JCB cards.
A. There is no charge for infants under 1 year old. We charge a facility use fee of 2,160 yen for toddlers (age 1-3). Child lunch meals, futon bedding, “yukata” summer kimonos and breakfast can be ordered at an additional, optional charge.

Other

A. Temperatures here average 10-degrees (Celsius) lower than those of Tokyo. In winter, we recommend bringing a warm coat or jacket. During the snow seasons (Dec.-Mar.), please wear non-slippery shoes.