Frequently Asked Questions

About “onsen” hot springs

A. Same day reservations. Inquire upon checking in. Exclusive use of open air baths run from 3 to 11 p.m.
A. No, it is’t. The use of our hot springs bath is only for guests staying at our hotel.

About dining

A. Hearth dining and “kaiseki” multi-course dining come as a set with every lodging plan.
A. At the “Heike Kakure-kan” restaurant.
A. Yes. Priority is however given to large groups, guests booking rooms with private open-air baths, long-term stay guests, and guests with small children. The rooms may not be available during national holidays, days prior to holidays and peak traveling seasons.

About Access

A. There is snowfall between mid-November and late March, so we advise equipping cars with studded tires or chains when visiting during those months. Parking is free of charge.
A.   From Haneda / Narita airport it is best to use “Tobu railway new limited Express”, Asakusa/ Kitasenju station to Yunishigawa Onsen Sation. Then from Yunishigawa-Onsen station visitors can go to Honke Banyu by bus Please be aware of the time because there are few buses in Yunishigawa-onsen. Visitors should take the train from Asakusa by 2:30 pm at the latest. Because that train connects to the final bus at 5:10 pm toward to Honke-Bankyu from Yunishigawa-Onsen Station. if you like to take a taxi, it needs a reservation. they usually don't wait for visitors at Yunishigawa- Onsen station We would like you to call us when you will arrive at our hotel after 5:30 p.m. in advance. Because Our dinner usually starts at 6 p.m.  
  Honke-Bankyu is in Nikko city, but the Nikko city is quite large. Nikko Shrine, a World Heritage Site , to Honke Bankyu is approximately a 1-hour-and-30-minute ride by train or bus, but due to the complicated transfers involved. So we recommend visitors go sightsheeng around Nikko on their return from our hotel instead of on the day of stay from Tokyo. For details, please see the timetables of the train and bus of this website.   Please enjoy a pleasant journey with trouble-free transportation.

About service

A. Children’s yukatas are provided for guests paying child lodging rates (70% of adult rates). Visitors paying only for use of the facilities are charged separately for food, towels/sheets and “yukata” summer kimonos.
A. Check-in time is 3 p.m. Check-out time is 10 a.m.
A. Wireless Internet connectivity is available in the lobby and most guest rooms. (Please be aware that reception may be poor in certain areas.)

About settlement

A. We accept payment by VISA, American Express, Mastercard, UC, DC, NICOS, UFJ, Saison, Diner’s Club and JCB cards.
A. There is no charge for infants under 1 year old. We charge a facility use fee of 2,160 yen for toddlers (age 1-3). Child lunch meals, futon bedding, “yukata” summer kimonos and breakfast can be ordered at an additional, optional charge.

Other

A. Temperatures here average 10-degrees (Celsius) lower than those of Tokyo. In winter, we recommend bringing a warm coat or jacket. During the snow seasons (Dec.-Mar.), please wear non-slippery shoes.
A. No,there is no ATM near our hotel in Yunishigawa.But you need to go to Kinugawa-Onsen Station where it takes one hour by bus from our hotel. You can find ATM in Tokyo or Kinugawa-Onsen Convenience store . Please prepare Japanese yen for the bus fare, small shop and restaurant for the payment because they don't accept any credit card.